Welcome to Mas Drive — this Privacy Policy explains how Mas Drive ("we", "us", "our") collects, uses, discloses, and protects personal information when you use the Mas Drive eHailing mobile app, website, and related services (together, the "Services").
1. Scope
This policy applies to personal information collected through our mobile applications, websites, and other interactions where we refer to this Privacy Policy. It does not apply to information collected offline or by third parties (unless otherwise stated).
2. Information We Collect
We collect information to provide and improve the Services. The categories below describe the types of personal information we may collect.
Real-time and historical GPS/location data to enable ride matching, navigation, estimated time-of-arrival (ETA), route history, and safety features.
c) Payment & Transaction Information
Payment method details (card tokenization via third-party processors), billing address, transaction history, fares, and refunds. We do not store full card numbers on our servers — payment details are processed by third-party payment processors.
d) Usage & Device Information
Device identifiers, IP address, OS/version, app version, crash logs, analytics, cookies and similar technologies, and usage patterns (e.g., searches, ride requests, service preferences).
e) Communications & Support
Messages between riders and drivers (we may retain limited logs), support tickets, call/audio recordings if you contact support and we notify you, and feedback or ratings you provide.
f) Other Information
Marketing preferences, referral data, and any information you choose to provide (e.g., emergency contacts).
3. How We Use Your Information
We use personal information for purposes including:
Providing and operating the Services (matching riders and drivers, trip management, payments, receipts).
Communication (ride updates, support, notifications and messages).
Safety and security (identity verification, fraud prevention, incident investigations).
Improving and personalizing the Services (analytics, product development, personalized promotions).
Legal, regulatory and compliance purposes.
Marketing and promotions (with your consent where required).
4. Legal Bases for Processing (for EU/EEA users)
If you are in the EU/EEA, our legal bases for processing your personal data include:
Contract: to perform our contract with you (e.g., provide rides and billing).
Legal compliance: to comply with legal obligations.
Legitimate interests: for fraud prevention, safety, analytics, and improving the Services — balanced against your rights.
Consent: where we request your consent (e.g., marketing communications or certain optional features).
5. Sharing & Disclosure
We may share personal information with:
Drivers & Service Providers: necessary trip details (pickup/drop-off, contact number) to fulfill ride requests.
Payment Processors: to process transactions and refunds.
Third-Party Service Providers: analytics, crash reporting, cloud hosting, customer support, identity verification providers, and other vendors who help us operate.
Business Transfers: in connection with mergers, acquisitions, or asset sales (we’ll notify users where required by law).
Legal Requirements: to comply with legal obligations, respond to law enforcement requests, or to protect rights, property, or safety.
With Consent: where you authorize sharing (e.g., social networks or promotions).
We require third parties to protect personal information and only use it for authorized purposes.
6. Location & Driver-Rider Data
Location data is essential for our Services. We collect real-time GPS while you use features that require location (e.g., requesting rides, navigation). We retain trip logs and location history for legitimate operational, safety, fraud-detection, and legal reasons. If you disable location permissions, features that depend on location will not work properly.
7. Analytics, Advertising & Cookies
We and our partners use cookies, SDKs and similar technologies to operate and improve the Services, perform analytics, and deliver relevant offers. You can control cookies and advertising preferences via settings on your device or in the app where provided.
8. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. These include encryption in transit (TLS), access controls, and regular security reviews. No system is completely secure — if a data breach occurs, we will follow applicable laws for notification.
9. Data Retention
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and purpose (e.g., transaction records are retained for accounting and legal compliance; trip logs are typically retained for a defined period to support safety and service improvements).
10. Children
Our Services are not intended for individuals under the age of 13 (or higher minimum age where required). We do not knowingly collect personal information from children. If we learn we collected information from a child without parental consent, we will take steps to delete the data.
11. International Transfers
Mas Drive operates globally and may transfer personal information to countries with different data protection laws. When transfers occur, we use contractual protections, data transfer agreements, and other safeguards required by law.
12. Your Rights & Choices
Depending on your location, you may have rights to:
Access the personal information we hold about you.
Correct inaccurate or incomplete data.
Request deletion (subject to legal exceptions and retention requirements).
Object to or restrict processing for direct marketing or where processing is based on legitimate interests.
Portability — receive a copy of certain personal data in a structured, machine-readable format.
Withdraw consent where processing is based on consent.
To exercise rights, contact us (details below). We may need to verify your identity before responding. For EU/EEA residents, you can also lodge a complaint with a data protection authority.
13. California Resident Rights (CCPA/CPRA-style)
If you are a California resident, you may have additional rights, including the right to request disclosure of categories of personal information collected, sold, or disclosed, and the right to opt-out of sales of personal information. To exercise these rights, please contact us at the address below or use the in-app privacy settings.
14. Third-Party Links & Integrations
Our Services may contain links to third-party websites, apps, or services that are not controlled by Mas Drive. This Privacy Policy does not apply to those third parties — review their privacy policies before sharing information.
15. Changes to this Privacy Policy
We may update this policy periodically. When changes are material, we will provide notice (e.g., in the app or via email). The "Effective date" at the top reflects when this version became effective.
16. How to Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:
If you are located in the EU/EEA and believe your rights under applicable data protection laws have been violated, you may also lodge a complaint with a supervisory authority.
17. How to Exercise Your Choices
Common methods to exercise choices:
Account Settings: Update profile, communication preferences, or privacy settings in the app.
Delete Account: Use the in-app account deletion feature or contact privacy@masdriveapp.com.ng to request deletion.
Opt-Out of Marketing: Use the unsubscribe link in marketing emails or update settings in the app.
Data Requests: Send a verifiable request to privacy@masdriveapp.com.ng We may require verification to protect your privacy and security.